ContactMe.live ("we", "our", or "us") is a privacy-focused communication platform operated by ShellLabsHQ. We are committed to protecting your information and ensuring that your online interactions remain secure, temporary, and anonymous unless you choose otherwise.
1. Information We Collect
We collect minimal data required to operate the platform effectively:
- Session Data: Temporary session identifiers and encrypted communication metadata (not message content).
- Optional Email: Users may optionally provide an email address to back up or recover session tokens.
- Payment Data: All subscription and payment details are processed securely by our Merchant of Record, Polar, and we do not store or access your card details.
2. How We Use Data
We use collected data solely to:
- Manage session lifecycles (creation, expiration, and deletion).
- Provide access to premium features and verify paid accounts.
- Improve platform stability and security.
We never sell, rent, or share user data with advertisers or third parties.
3. Data Retention & Deletion
- Files shared in sessions are automatically deleted within 5 minutes after transfer completion.
- Free sessions persist for 30 minutes and are then permanently deleted.
- Paid sessions persist up to 24 hours before automatic deletion.
- Emails (if provided) are stored only for token backup and can be deleted anytime upon request.
4. Cookies & Analytics
We may use essential cookies for platform performance and authentication. We do not use tracking or advertising cookies.
5. Payment Processing
All financial transactions are securely managed by Polar, our Merchant of Record, who handles billing, invoicing, tax, and compliance. We do not process or store credit card information.
6. Your Rights
You have the right to:
- Access and delete your optional stored email data.
- Request deletion of backup tokens.
- Decline data storage entirely by using the platform without providing email.
To exercise these rights, contact us at support@contactme.live.
7. Security
We employ encryption and limited-time data retention to ensure user privacy. While no system is entirely immune to intrusion, we continuously review and strengthen our security practices.
8. Changes to This Policy
We may update this policy periodically. The latest version will always be available at contactme.live/privacy.
9. Contact
If you have questions or requests regarding privacy, email us at support@contactme.live.